Service Department Receptionist

Key Responsibilities:

Answers incoming phone calls. Direct caller to appropriate department or individual or takes a thorough message.

• Customer Intake: Greet guests as they arrive at the service department and determine the nature of the visit.
• Sheduling: Book and manage service appointments for customers and staff.
• Communication: Communicates with callers and visitors in a professional, friendly and efficient manner.
• Translate customer concerns into repair orders for technicians and notify team members when customers have arrived.
• Information Source: Provide basic information on dealership policies, procedures, and service status.

Communicate messages to the appropriate parties in a timely manner.

• Assists with clerical duties as requested.
• Maintains a professional appearance.
• Other tasks as assigned.

Standard Skills and Requirements

Must be at least 18 years old and able to pass a drug screen and a background check.

Qualifications

Education: A High School Diploma or GED.  Able to communicate in English and Spanish is a plus.

• Technical Proficiency: Experience with Microsoft Office (Word, Excel, Outlook) and Dealership Management Systems (DMS) like ADP and CDK.
• Math Skills: Ability to calculate discounts, interest, percentages, and accurately count cash.

Soft Skills: Exceptional interpersonal skills, "cherry" disposition, and strong conflict de-escalation for handling upset clients.

Physical Demands

The role often requires the ability to sit or stand for long periods and are expected to maintain a professional appearance as they represent the dealership.

Benefits

Health 

Dental 

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

About Us

We cordially invite you to come tour our 30,000 square state-of-the-art building. Business is booming and we are adding a few extra-extraordinary individuals.

our state-of-the-art building is open to serve our valued guests and employees. We have proudly served the community for 31 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.