Express Technician Supervisor

An Express Technician Supervisor manages the daily operations of  a dealership or service center's quick-service lane (expess lane). This role involves leading a team of technicians to perform maintenance services - such as oil changes, tire rotations, and inspections - quickly, safely, and accurately. The supervisor is responsible for workflow, quality control, customer satisfaction, and training staff.

Key Responsibilities

• Team Leadership & Supervision: Manage, schedule, and train express techncians to ensure high-quality service and productivity.
• Workflow Management: Coordinate the daily operations of the express lane to ensure vehicles are serviced within established time standards.
• Quality Control: Inspect work in progress upon completion to ensure proper, safe repairs and to minimize "comebacks".
• Customer Service: Address customer inquiries and concerns and interact with service advisors to ensure a positive customer experience.
• Technical Support: Diagnose complex issues and provide guidance on difficult repairs or maintenance.
• Safety & Compliance: Enforce all safety policies, hazardous materials procedures, and OSHA regulations.
• Inventory & Equipment Maintenance: Monitor inventory levels of parts and supplies and ensure that all shop equipment is in proper working order.
• Documentation: Review repair orders for accuracy and completeness.

Required Qualifications & Skills

• Experience: Previous experience as an automotive technician (often 3-5+ years) and experience in a supervisory or leadership role.
• Technicial Knowledge: Strong understanding of automotive repair, maintenance, and diagnostics, particularly with quick-service procedures.
• Certifications: ASE (Automotive Service Excellence) certifications are often required or preferred.
• Leadership Skills: Ability to monitor, train, and motivate a team.
• Communication: Excellent interpersonal and commumcation skills to interact with customers and staff.
• Organizational Skills: Capable of handling a fast-paced enviroment and managing multiple tasks simultaneously.
• License: A valid drivers license.

Benefits

Health

Dental

Vision

401K Plan

Long Term Disability

Short Term Disability

Paid Vacations

Life Insurance

Direct Deposit

About Us

We cordially invite you to come tour our new 30,000 square foot state-of-the-art building. Business is booming and we are adding a few extra-extradordinary individuals.

Our new state-of-the-art building is open to serve our valued guests and employees. We have proudly served the community for 35 years and have a widespread marketplace with a loyal and extensive customer base culminating in years of repeat sales and service. Our positive, respectful, family-oriented workplace environment has resulted in long-term employee retention awarding many a comfortable retirement.